I have the "what your not going to pay for the return shipping" argument with customers everyday. If you were to look at it from the manufacturers stand point they are actually splitting the cost of shipping with you. You pay for it to get there and they pay for it to get back. If you really think about it... If you purchased something at Wal-Mart and it was defective, would it be reasonable to ask Wal-Mart to reimburse you for the gas and time it took you to return your item?

Sorry to rant but I'm on a personal mission to curb this way of thinking. If everyone looked at it this way my Job would much easier.