I haven't actually been to their shop yet, but here in the DFW area a shop that seems to be talked about a lot more is Outdoor Pro Shops on the Richardson/Garland border. I have bought 2 Vital Bow Gear Rests from him and on the first one he offered to meet me halfway and hand deliver it on his way home. Also, on the second one I ordered, he called to make sure it wasn't a duplicate order and even gave me both his home and work number. Now that's the kind of customer service you don't see very much any more.