That's some bad luck. Of all the great posts I've read of folks who love this rest I'm sorry to hear that you are having problems with yours. Just as is the case with ANY product, you will indeed get some units that have some sort of "bug". One positive thing is the fact that you are talking about a Trophy Ridge product so you WILL be backed by the best customer service you'll find anywhere. Please give them a call and they WILL take care of you and issue you a replacement DZ. It is truly an excellent rest that you'd be very impressed with I assure you. The rave reviews I've read from folks on all the forums suggest that it is indeed an awesome rest when you get it dialed in. Give 'em a call and they'll get ya squared away.