I had the same experience with BowTech service 2 seasons ago when "I" also pulled a dumb move.........I almost melted a 1 day old string on my Patriot. I was melting down one of the ends of my string loop and not paying attention to the upper part of the flame

Didn't have my usual lighter and used a Zippo with its crazy flame..........I almost burned the string straight thru. [:-][:@]

I had a new string in a few days even though it was obvious who screwed up.

I have heard many stories like this over the years, and I'm proud to be associated with a company like BowTech that treats each customer like a customer and not a sale..... many times taking the hit for the customers mistake.