Everyone should realize that it can be a two-way street. I would recommend caution when going to forums to voice problems with a company. If a company sees it as libel, they can and too often do litigate these issues in court. Not a day goes by, that some company isn't in the process of going after monetary damages due to posts on message boards. They can name everyone who participates in a negative way.

Keep in mind, it doesn't matter who is right, it will cost you mucho money to defend yourself, if you are named in such a lawsuit. I've seen this happen many times.