nice job s.a. - you got to do what you got to do and its good to have message boards to keep the companies in line a bit. i sure as heck like hearing about when a company or dealer is being difficult, and usually its easy enough to tell when someone is just being ridiculous. AND sometimes people don't realize when it really is them because they are used to getting screwed over. message boards can help the person see its not the company or the shop. i mean when you go to 5 different shops and get told 5 different things it makes you wonder who to trust - ya know. and it makes people crazy sometimes. it did me til i said the hell with it - i'll find out for myself and learn how to do what you're charging me for - ... i could go on and on and on about this. i don't see the posts as neg. - i think just like arguments with your wife - sometimes they're necessary no matter who's right or wrong, and just like with your wife you've got to learn NOT to say things - like len said - you can't take back.