i have been ordering from them for years and have never had a problem. example: i ordered a fishing buddie two from them last year, i was not home when it came so UPS stuck it under the front steps. little did he know but that was where my black lab slept. by the time i got to the package it was in a hunded pieces and the unit had been chewed in half. I called cabelas that same day, explained the problem, and when they got done laughing, they told me one was in the mail. how can you beat something like that.