I'll second that notion! I bought a flintlock muzzleloader kit a couple of years ago. I built the rifle and shot it a bit. The ramrod had a tiny hole in the side of it....I didn't think too much of it as I was new to muzzleloading and didn't think it would matter. I was seating a load when it cracked and broke at that hole. I called up Cabelas and asked if I could purchase a new ramrod...they told me "no need, we'll send one out to you right away." I had my new ramrod in 2 days. I love dealing with Cabelas, the staff is knowledgable and if the person you're talking to doesn't know the answer to your question they'll transfer you to a specialist in that field that does. They have decent prices, but even if they're a little high you can bet they'll stand behind everything they sell and without hassle. If I had a shop anywhere around here that treated their customers like Cabelas does I probably wouldn't know any of this!