Nubo,

It takes a big man to admit when he's made a mistake. I do however think the internet gives the consumer more leverage than we used to have. Some dealers or distributors will put the screws to a customer becasue they know the customer has no other option. For example, I had a HCA carbon riser blow up on me once and wasn't even shooting the bow when it blew. HCA did nothing but bust my b@lls and give me a hard way to go and I hadn't had the bow for a week. They wanted me to send my bow back and them put a new riser on it. I said "hell no it's a brand new bow and it was dry of it's on accord due to a factory defect, I want a new bow. The limbs are probably cracked and the axles bent etc." So, I called and the customer service folks didn't want to work for me and wouldn't let me speak with a supervisor etc. So I built a website called "Exploding High Country's" put it on the internet and emailed them a link. I told them I would be submitting it to search engines and I would be plastering all over the hunting messsage boards if a member of management didn't call me back before the end of the day. When I got home that afternoon there was a message on the machine that they were next day airing me a new bow. The funny thing was that I hadn't called them from home and I have no idea how they got my home number but the next day they had me a new bow. So in that case they had ample oppurtunity to do the right thing but they wouldn't because they knew I didn't have any choice in the matter. So I agree negative threads should be discouraged until you have tried to work through the issue, however they can be very beneficial in receiving a satisfactory outcome.