Pace Maker- the positive things you said about Remington's customer service doesn't surprise me in the least. I've explained on this site before that I bought the Remington model 710 two years ago without knowing anything about the gun. To make a long story short, I contacted Remington and explained that the trigger was horrible (too much creep and the pull wasn't smooth) and after they couldn't fix it , they exchanged it even up for a brand new 700 ADL.
Other than the model 710, I still love their guns and you just can't beat their customer service.