Charlie P,
Just call ahead to make sure that Len isn't having one of those COF days!
Just kidding. If he indeed has those days, I've never seen one. And I admit to being able to be a royal PITA, and he is always willing to bear with me.
You will enjoy your visit to his shop. Great store, and he has instilled his knowledge and courtesy skills to his employees as well.
I was just in yesterday, along with one of the newbies that Len mentioned in his initial post. I can see that the gentleman is glad to have found Len, and as a matter of fact he has been in there the last three times I have stopped by! Talk about your quality repeat customer!
Keep up the good work Len! I'll work on not overtightening things!