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Old 04-13-2004 | 06:54 AM
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Len in Maryland
 
Joined: Feb 2003
Posts: 1,385
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From: Baltimore Maryland USA
Default Is your Dealer QUALIFIED???

Question: Are Dealers really 'qualified' to sell a product???

Just recently I had two cases where other Dealers lost some major business to me. I had one customer, who was a newbie, buy a new Merlin Max-3000 from me and trade in a brand new speed bow that had been bought from another Dealer. The guy only wanted to shoot indoor spots and possibly some FITA rounds. He was sold a high reflex speed bow that was 2" too long because the Dealer made more money on it and had it in stock. Shame on Dealers who look at the short-term gain rather than the long-term gain. This customer has since bought all his other needs from me.

Another newbie customer was so upset with lack of service from another Dealer that he came in and bought all his needs from me, because I was willing to set his bow up properly and spend some time showing him how to shoot. The Dealer who was abrupt with him lost over $1200 in additional sales as well as a long-term customer. BTW, this guy was sold a bow that was 3" too long for him. We since have corrected that problem as well.

If the Dealer in your area is not a professional, maybe the manufacturers should know this. It can't be a good situation for you or the manufacturer. If the manufacturer gets enough complaints, maybe something will be done.
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