I am surprised to hear of the response from customer service. The local shop carries the NAAG bows and they have always been prompt and polite when addressing any CS concerns. I would call back and kindly ask to speak to a supervisor. Explain the situation and ask for replacement limbs. Though most of the NAAG bows are not "pro shop only" you may also have better luck if you take it to a local NAAG authorized dealer and have them call. I wish you/him luck.