Ralphie ! just to inform you that customer relation's doesn't necessarly mean a break down but If you need advice or any other question's you need answer's to they will respond immediatly not 2 week's down the road or not at all . I'll tell you that I have had some problem's getting my hand's on my new BowTech Patriot Dually and if it wasn't for BowTech and a couple of guy's on this forum I'd be shooting a bow that was not the bow I thought it was .I'll explain this in a later post when my new Dually show's ,but as well buck Magnet is absolutely right all companies have little problem's and mistakes they're only human just like you and me .

nubo