The bow shop where I bought my mathews from, the owner of the shop would often give me breaks on the small things and adjustments, and such. But now he is no longer in business, and I don't really know why he went under for sure but I do know it was financial reasons, and when you went in the shop, it always seemed really busy! But, I say if you are a loyal customer, I don't think a little break every now and then will hurt.