I just saw this post was still up and wanted to let everyone know, the issue was resolved. I was able to communicate with EAI and the outfitter in South Africa to get things worked out. I'm not sure how things went so awry but after sorting it all out, I ended up going on this hint in 2021 and it was incredible. Perhaps they catered to me a bit more because of the fuss I made but I would not hesitate to use them again for another hunt.