FUNNY THAT THIS POST IS UP!!!! I HAD PROBLEMS FOR ABOUT 4 WEEKS, LEAVING MY NAME & NUMBER, BUT FINALLY GOT THEM ON THE PHONE. TRY EARLY IN THE MORING LIKE 9 OR 10am. ALL I NEED WAS THE FOAM & CAMO MATERIAL FOR THE FOOTREST, AND THE BAR YOU SIT ON AS YOU CLIMB, HAD A BEAR EAT IT, LOL!!! WHAT THEY TOLD ME WAS THEY HAD PROBLEMS, BUT ARE BACK IN BUSSINESS, BUT SHORT HANDED, GOOD LUCK!!!!