Originally Posted by
super_hunt54
Here's a question for you, Pete and Jenks, doesn't the fact that you have had to USE the customer service line for CVA so many times speak to the quality of the product itself? I've been a Marlin owner for over 50 years. Had to call customer service exactly once in those 50 years for an ejector spring gone bad (pre internet). Been a TC owner for over 25 years. Had to use their customer service exactly once for a broken hammer spur (and it was MY fault). Was a CVA owner for exactly 4 months, had to use their customer service line exactly 3 times!! Bad hammer spring, broken trigger mechanism, another bad hammer spring. Kinda speaks for itself there doesn't it?
Where in this thread did I mention using CVA CS? The truth is I only used it once. I had bought one of the early Accura MR's with the coating that flaked off. They took the gun back and sent me an MR with the Nitride treatment.
I've used TC's CS 3-4 times and never got satisfaction. To be fair it was after S&W owned them. Knight was a joke when I tried to use them. After trying 6-7 times I only got through once and the woman who answered the phone was clueless.
It doesn't matter how many times you have to use a CS. You want satisfaction even if it's only once. I've called CVA many times to answer questions I had. Not a problem, but a curiosity question. I always got through right away and they answered the question politely.
You may think CVA has problems, but CS isn't one of them.