I had the electronic one. The keypad was fine. It was the gears, etc. on the inside that seized up. I won't publicly post how he got in to help maintain all of your safes' security (never know which bad guys are reading our forum). If you absolutely need details, please PM me and I can provide them. It wasn't the electronic dial that went bad. The locksmith said you can replace the battery the same way OT said and be back in business after a dead battery.

I am not trying to slam anybody's Cannon safe. The model I got had plenty of room inside and was definitely heavy and thick enough. My problem is I watched the locksmith repair the safe and asked plenty of questions. He was a real good guy and I kept his card. Maybe it was just the model I got but the locksmith said he had been running into this same problem with other Cannon safes (maybe a bad batch?). All I can say is that I lost confidence in the safe and did not want to run the same risk again. I'm funny that way. If anything mechanical has enough problems (car, truck, safe, gun, etc.), I reach a certain point and it gets sold.

FWIW, I really liked the price point of the Cannon and it's a solid, heavy safe. I even liked the electronic keypad (my first). I just didn't trust the gears and the way the bolts fit into the safe I had. I am not trying to bash Cannon safes or say they are necessarily a bad choice, just sharing my experience which wasn't good on mechanics but was great on customer service.