Hello All - I wanted to share my experience with HCO cameras, so you can avoid my mistake.

I bought an HCO wireless camera 2 years ago and was very happy with it. So, I got another one. Well, last fall I stopped receiving pictures from both cameras on approximately the same day. I thought it was impossible that 2 cameras would fail at the same time, so I contacted the carrier (T-Mobile) and they had no information on these cameras or how they were tapping into T-Mobile.

The way they worked was HCO provides some reference info for the camera and all you did was buy a sim card (like for your phone) from the carrier and a simple text message plan. It worked fine at first, but I don’t think HCO had any type of deal set up with T-Mobile to maintain that technology and it was cut off. So now I have 2 wireless cameras that cannot connect, sim cards I don’t need, and prepaid accounts that are going to expire and be a loss.

At first HCO blamed the carrier and told me to try another. But the cameras are in a remote area and the carrier options are limited to begin with. HCO has now removed the T-Mobile info from their site.

I tried to contact HCO to see if my cameras are obsolete now, and they just closed the ticket without responding. I contacted the business office to complain and they closed the ticket without responding also.

I will never buy another product from HCO.