I just got back today a 4500 I bought used online.
When I received this pack it was Hashed! torn shoulder strap, load tensioners were ripped out, hip belt was all tore up and a hole in a pocket.
I sent it in to Badlands hoping for the best but expecting the worst.
Today I got my 4500 hundred back with a new hipbelt,new shoulder straps and everything fixed. I could not be happier with Badlands. I also have a 2200 and a Superday but they have not needed any repair.
I hear people badmouth the company but I can find no fault. I will not buy anything else.
Good products and great service