buy a Striker 380- Best Bow for the money period. You can use one pin from 0-45 yards. I was practicingat 105 yards this year- just for fun. Its actually my wifes bow. She can pull it back, its quiet, low price, great accessory are included, and etc. If a company makes a good bow, you shouldnt be worried about customer service- You will not have any problems if you use it correctly and take care of it