My experience with them is fantastic. 3 times I've asked them to do something about a problem with a Leupold scope, and every time they corrected the issues AND went far beyond the requested work and replaced entire ocular eye pieces as well as recalibrated everything.
If it were me, I'd simply box up the scope with a note inside about what the concern is. I'd bet 10 to 1 they'll take care of it in spades. And of course, no charge.