I know I sure don't have any complaints. In fact I just used it. On my Encore frame ever since I got it there was a spot on the frame that hat a little rust spot on it. It cleaned off just fine but always seemed more prone to rust than anywhere else on the frame. Finally a couple weeks ago I figured I might as well ask TC about it. The sent me a pre-paid shipping label and told me when I was ready to send it, call FedEx and they would pick it up. Got the label, FedEx picked it up the next morning, and Monday morning I got the frame back from TC, factory refinished and good as new. Didn't cost me a cent and I didn't even have to leave the house to get it taken care of.