I have never bashed their customer service. I have only reported my own experience with them when trying to buy a part I needed. This is totally within forum policy because it was my own personal experience.

Forum Policy:
16. Brand Bashing and generally arguementative posts will not be tolerated. Legitimate posts regarding problems that you have experienced with a particular piece of equipment or service will be allowed. However, posts that are directly bashing a product or manufacturer are not allowed on HuntingNet.com. These forums and chat room are designed as a place for hunters to gather to exchange stories, advice, and meet other hunters from around the world - not to argue amongst ourselves or to talk down about any individual business or product. All posts of this nature will be removed and disciplinary action will be taken against their author.