RE: Copper John' s custumer service
I have a Copper John Pro II sight on my 3D bow. At first I didn' t like it. I couldn' t see the pins very well unless I had the afterburner light on. The pins screws were gouging the plate that the pins attatch to. Also, I had problems with the housing moving down the dovetail. Well...I was at IBO Worlds this year and 30 minutes before I was scheduled to shoot, my cable blew apart on my bow and sent my arrow right through my sight housing. It bent all the pins, broke all fibers off and knocked the level right off the bow. It also took a couple of chunks out of the housing too. Later that day I went to the Copper John booth and explained my delimma. Then I went into details of my complaints I had with the sight before my bow blowing up. Upon further investigation, it was determined that my sight, which I purchase 6 months earlier was actually a 1.5year-2 year old sight. It must have been a proshop left-over. Anyway...who ever was at the booth reached under the table and pulled out a brand new Pro Sight II and swapped sights with me. I refused at first and he insisted. What a difference that new sight made.
Now, that is customer service. Backing up damage that was caused basically by user error, and not craftsmanship. Copper John gets ALL my sight business and most people I put together bows for.
Highly recommend Copper John sights to everyone I know. I read an article and the basis of Copper Johns corporate development was based on the fact of other sight manufacturers lack of customer service.