I was at Cabela's the other day looking at crossbows and the salesman was trying to sell me on the Parkers telling me how GREAT their Customer Service was. I believe him that they are. My concern is why don't they fix the problem once and for all. Plus I think I would be quite nervous shooting one wondering if I was going to get part of a limb or whatever in my face, hands or whatever everytime I pull the trigger.