I'm running out of patience with this site. Stupid pop-out ads that block my screen and open new browsers when I go over something by accident. Between that and the slowness of it sometimes...agony. It was much better under the old owners when it wasn't 100% commercialized.

Sorry, off topic rant.

I personally have had great success with Knight customer service, though I haven't been dealing with any major issues like you have. Good luck finding a solution, I'm sure they will take care of you - hopefully sooner than later.