That is just downright incredible. It' s even more incredible that Summit responded to an email so quickly. Right now I am dumbfounded. How can you possibly top that kind of service?!
I had the same thing happen to me last year with that same stand....same results. Summit is a TOP NOTCH A++++ company. The BEST customer service I have ever experienced. Friendly folks and do everything in their power to make you - the customer - happy.