Originally Posted by HEAD0001

I ordered a 209 conversion for my LRH from the new Knight company. I had the conversion about 5 days later in hand. However I ordered the conversion about 6 weks before season. Sometimes we can't wait, and need things fast. But I know for sure that if I needed the product in a few days I would make 100% sure that the person taking the order would have known that before I hung up the phone??

I definitely would have told her how fast I needed the product. I would not have waited for "Murphy's Law". I would have been pro-active. And for a person in Customer Service I would assume you fully understand being pro-active??

I am just a dumb WV HillBilly but I would have known that??

As far as the gunsmith is concerned. I would assume his job is to repair firearms that are returned?? I am not sure how he would know about current scope mounting techniques? Actually it is a bit refreshing that the gunsmith did not lie to you and tell you what you wanted to hear.

Yes he was in error, he should have found out what your question was before he returned your call. Wait a minute. He returned your call?? WOW that is a first for most companies this day and age??

I am not trying to defend Knight. I do like Knight rifles. And I worked for Tony Knight at one point in my life. But I have absolutely nothing to do with their current status.

However I do think you are being a bit too critical on Knight here. Part of this is on you for waiting until the last minute. And not specifying your immediate need. And part of the blame is on Knight for being new at what they are doing. And being a Customer Service expert you should well know that. Tom.