I must have been lucky.... I've got four 700's: a 30 year old BDL in 7mm Rem Mag,, and ADL's that are about 15, 5, and 2 years old (.30-06, .243, and 7mm-08, respectively). NO problems, at all, with any of them. 100% reliable, and each as accurate as the other. Can't comment on their customer service, because the rifles have been so good that I have never needed customer service. Perhaps I managed to get the only 4 decent rifles Remmy has ever produced.