I have always had excellent luck with Bushnell and their customer service.

When I was very young, I purchased a rifle that had a Herter's brand scope on it. Every time you'd shoot it, the horizontal cross hair would fall down. You could of course crank it back up to the center, but it was junk. The strange part was the bullet would hit right on the vertical cross hair line, on target. I contacted Herter's and they told me they were sorry to hear of my misfortune.

I actually was forced to hunt with that rifle for one day, as the rifle had no sights. It broke at the deer camp. That opening morning I shot a deer with that rifle. The deer hit the center of the scope at 20 yards, and I pulled the trigger.