Don't know if you did.
I had to completely delete my Java version 6.24. I used the Control Panel-Programs-highlighted Java 2.64 then Uninstal.
Once that was done I loaded that link I posted here and it let me back in chat
I wish I would have never tried to help that user as now I have an older version of Java (don't get me wrong it works) and the latest version of Internet Exploer Version 9 (which I don't like at all.) Has slowed my page loading times way down.
I do wish I could go back to Version 8.
JW