I bought a redhead Kronik last year from Bass Pro. I noticed that the bottom limb was cracking about a month and a half ago. Went to Bass Pro and showed them and they replaced the bow right then and there. That is customer service. Gander Mountain should replace that bow whether they broke it or not if it is less than a year old. You should definitely go back (with your receipt) and talk to the manager and dont leave there without a working bow. If he gives you a problem call the district manager right then and there. I bet money you will be taken are of.