That is a load of crap man!!! If my bow went into the store in working order and they broke it, O man would I have come un-glued! I would never shop at Gander Mtn. again man! Not for archery stuff any way. This is a good time and a perfectly good reason to start learning how to service your bow. If you run into questions or problems there are a ton of guys on here that can answer your questions.