If they where at fault, I wouldn't have walked out of there without a bow. THEY broke it. I know accidents happen, but its bow season and this is when you need it, not 4 weeks later.... You have every right to be very upset. I wouldn't have left there without a bow in hand thats for sure.... Be persistent, I would make them call the bow company and over night the new parts, and they can eat the shipping.... They broke it, they can fix it....period