well few days ago talked to my lil bro and he wanted to go bow hunting while i was on leave. I said ok he said he needed new camo and his bday is on the way so i got him and me new jackets and bowhunting bibs. Well i got my conformation email and it said that the items were on back order and i wouldnt get them in time for leave. So 15 minuets after the order i call up and talk ith a rep, very nice lady realy wanted to help me when i told her my story bout leave from afganistan and my lil bro wanting to hunt when i was home. So she canceled the order and i gave her the numbers to stuff they had in stock and she put a rush so they would get to my house the day before i got home i thanked her she saved my butt. Then yesterday i got a new email with the new order and half the first order on it and the took out the money for half the first order. So today i didnt have mission i called them up and tryed to straiten it out. The first lady was realy helpful and said she saw where they messed up and was sorry and would send me to finance dept to get me my stuff and get it figured out. The guy i talked to was like "well they told me whats going on and that your on leave from the 5th to the 12th of oct" and what not. He then said "ok send me a check for it all over the phone". I said huh? i was alil confused at that point and told him i didnt get paid till end of the month. He then said "ok well ill hold it for 4 weeks and then send me a check". I said how does thatn help me with leave in a week? You guys admited it was your mistake wht can we do to fix this he didnt even want to waork with me or nothing. Idk i might be wrong and wasnt like i was expecting free stuff but i would figure theyd have me send the stuff that got sent already back and just take the differnece out and send me my order but he wanted nothing to do with that. So then i told him to cancle the order and he said ok without hesitation and 2 sec. later said done and i said ok now what about these bibs you sent by mistake he said "send them back and ill give you store credit" i dont want store credit im not buying anything from you again, i want my money back and was told that isnt how they do it.So i told him id keep them as i didnt want store credit. I dont know now i gotta explain to my bro how he isnt getting the new stuff i ordered him and now i gotta figure somthing out for me to do during leave just wish it went alittle better sorry for the long read.


PFC Connor
181 INF B.co