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Old 08-05-2010, 03:36 PM
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bigsugar
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Join Date: Jul 2010
Location: SE Kansas
Posts: 52
Default Cuddeback Customer Service

I have a Cuddeback IR camera that is 18 months old and it has spent almost all of its life in the wilderness. I went to pic it up the other day and siwtch cards and I opened it to discover it was full of water and everything in the case was rusted and burnt up. The camera is ruined basically. I contacted Cuddeback customer service and she informed me that the camera was out of warranty and that I could send it back to them and send them $125 plus shipping and they would replace my camera. I'm pretty disappointed to say the least. The fact that the Cuddeback isn't any more durable then that is upsetting but then to know that they don't stand behind their cameras any better then that is even more disheartening.

I have some cheap wildview flash cameras that are 4 years old that I have had no problems with. My buddy send a Moultrie I60 back because they screen was bad and they swapped out the whole camera with a new one and paid for the shipping with no receipt.

I guess I'm a Moultrie guy now.
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