Pheasantpoint,
Sorry to hear you haven't received a reply. I agree, you should have by now.
I would recommend trying another eMail in the event your eMail is filtering their reply or vice-versa. It's possible it's an eMail problem. Also, to "cut-to-the-chase", mention this post and I bet they'll be on it like white on rice. LOL!
Good luck and don't give up. So far it sounds like they're messing up big time.
iSnipe