Ok guys, thanks for the replies.
The only thing I was worried about is he said 10-12 months, and it has been 16 months. I've got a lot of money out on the table, and at the very least, expected a small amount of communication.
I don't think I have "pestered" him, or not given him enough time to call me back. Having my own business myself, I know the etiquette of getting back to customers on a timely basis. I also know that I can't answer every call every time, so I return calls as soon as possible. A two minute return phone call would go a long way to solve problems and answer questions. Nobody is too busy to take care of their own business and reputation- that's bad business. I know if I didn't answer my phone and didn't call customers back, I would be out of business.
Anyway, I appreciate everyone's help. Thanks a bunch for the advice, and good luck!
