RE: pro shop
I would find another shop just based on his attitude about not wanting to help you with a problem with a brand he' s a dealer for. I would expect the shipping charges, that' s no problem. But if he' d charged me to tune the bow without being able to do it, and without my authorization, then I' d have a few choice words about it before paying the crook to get my bow back. When I got home, I' d send a nastygram to Mathews and file a formal complaint against that dealer.
I guarantee you, my shadow would never darken his door again.