I have shot my SQ2 for the past two seasons with no problems at all. I bought it off Archery Talk and it has been awesome. I bought a Switchback XT off Archery Talk and had the same problem with it that someone had mentioned earlier, I could not get mine tuned right. It had a nasty twang to it and I just never liked the way it shot. I ended up selling it. I just bought (a few months ago) a Drenalin off Archery Talk also and it is really a sweet shooting bow. I think it's right when said that you get lemons with every kind of bow and Mathews are no exception to that. I have had good luck with 2 out of the 3 bows I had. I have never dealt with Mathews at all so I can't speak on their customer service at all.