I'm fully aware of what the return policies say. What im saying to you is that if you had talk to a manager then they should have made the return. I have returned many things from the online store to the local store. Yes, they did say they couldn't do it, but as soon as I talked to a manager they will approve. I'll continue to shop as bass pro, not because i work there but because i've never had problem with their service or their return policy. Hell, they've even let me return ammunition and that is there biggest nono