Below is a letter written to Basspro Shop's customer service. Might want to read it before buying anything from them, or at least thoroughly review their return policies.



I am writing you in regards to your return policies. I recently purchased a pair of pants and jacket off of the basspro.com website, but when I received them they were too large. I live about 70 miles from the retail store in Baton Rouge, La and wrongly assumed that I could just bring the clothing (with tags and receipt) back to the store and exchange them, thereby allowing me to try on the next set first.

What I discovered is that Basspro has, what could be, the worst return policy of any retail chain I have ever shopped. Not only was I told I am not supposed to return online orders to a store, but that I also would LOOSE $20 if I had to return the jacket for store credit because it had been on sale for cheaper than I had paid in the last 90 days. EVEN WITH THE RECIEPT SHOWING WHAT I HAD PAID!

I couldn't believe what I was hearing! I have purchased from Cabela’s and Walmart online and never had any problems returning orders to a local store and getting WHAT I PAID back, or exchanging the items.
I am a regular customer of Basspro Shop’s online store, as well as my local store, but no more. From this day forward I will only make purchases from other chains that have return policies that serve their customers, not the corporate profit margin. Cabela’s and Walmart both have an excellent return policy, whether you purchase online or locally, and you ALWAYS get back what you paid. Not the lowest price of the last 90 days. Academy Sporting Goods also has an excellent return policy.