Go to technical help forum, go to the Faq's thread by HNI_Christine, click on the link in her 1st post, Type in avatar in the search box, scroll down the page to "Edit Avatar", Click on it, It will take you to another screen that say Edit avatar, You need to copy the avatar off of mine, and then in this screen press , "browse image from your computer" and insert photo and click save changes and you will have it.. Hope that helps..