Originally Posted by
JeffB
Not mention, that many company's SPAM filters in the US will often dump stuff into a black hole when it's got .au .uk or other extensions in the addy UNLESS they have approved it. Lord knows I get a pile of craptastic "YO"VE WON THE UK/AUSSIE LOTTERY" emails from .uk/.au addys, so I'm sure a big company like Bowtech gets a ton.
Not an excuse, just sayin...
and FWIW- I know you are not happy and understandably so, but the wear in your pic is not bad in the least. I've seen far worse than that on a couple of relatively new (08) Bowtechs come back through the shop- they looked like someone took sandpaper to them. IDK what the deal is with them wearing like that.
That is a good view point I hadn't considered.
Granted now, I'm a dealer, and as Dan said... BT/Diamond's customer service is as good as anys.... ehhh..... well I'd say overall they are about par. I've had my issues with them. I will vouch 100% for Nick, Todd and Garrett there.... I have always gotten a call back the same day I leave a voicemail for any one of those gents.... and any issues or mistakes (and they do happen to everyone) have been dealt with swiftly. Some folks there of course are harder to get ahold of than others. It seems that they don't quite have enough folks on board sometimes.