Anyone ever deal with repairs done by H&R?

Brought out my nephews brand new 12 gauge H&R USH to zero in the scope this past weekend and right away it will not eject the shell. In fact closing the action, which inserts the shell the last 1/4 inch or so required some additional effort. I could quickly and easily see that the ejector protrudes too far into the chamber by the clear indentation left in the spent shells when we manually popped them out with a rod.

Zeroing in the gun was A-B-C and after just a few sets of 3 shots with boresnaking between we had real tight groups.

So now what? IMO he should be able to bring the gun back to the shop and they should shoulder the shipping to H&R. I think H&R should also make sure this shotgun comes back with the scope zero intact.

Anyone?