The ISP's website states this...
Most applications are processed within 30 days from the date your payment is processed at your financial institution. If you have not received a card or letter by the end of the 30 day processing period, you may contact a customer service representative at 217-782-7980, Monday through Friday from 8:30 am to 5:00 pm.
See when your payment was debited from your account, and count days from there.