If you can't even find the co. when you're trying to buy the product, guess where you'll be when you need their support. I buy local IF they have what I want and can service their product when I need them. In most cases, when it comes to crossbows, they can't. Just send it back to the factory. ANYONE can do that.I guess I don't need to pay a premium for that "service." Until you mentioned it, I haven't even heard of Eastman crossbows. Good luck.