I went out to chase some hogs again this past Saturday with the Shadow and it kerplunked on me. I loaded it and placed a 209 primer inside but when I went to close it, it would not latch, so it looks like I will be sending it back to the company. I have not been impressed with the quality of the gun and am surprised to say that since I have heard so many good things about Knight rifles. In reading other reviews of the gun, it seems that others have had issues as well. I was curious if any of you have had dealings with Knight's customer service department? I was considering asking them if I could send in the rifle along with my receipt when it was purchased and have that amount applied to one of their better rifles, such asthe Knight Extremeand I would cover the remaining balance. Have any of you ever requested a refund or exchange towards another gun after a mechanical failure? Thanks for you input.